Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with tracking details once your order has shipped.

Delivery Times

Standard Shipping — 7–14 business days from dispatch. Free on orders over $50, otherwise $4.95.

Priority Shipping — 4–10 business days from dispatch. $10.

Total estimated time from order to delivery is 8–15 business days, including processing.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier backlogs, weather, or public holidays. These factors are outside our control.

Where We Ship From

Our products are shipped from our supplier partners, primarily located in China, with select products fulfilled from warehouses in the United States and Europe. Shipping origin depends on the product and current stock availability.

Multiple Shipments

Orders containing more than one item may ship separately and arrive on different dates. If your order arrives incomplete, please allow a few additional days for remaining items before contacting us.

Tracking

A tracking number is provided for every order and is emailed to you within 24–72 hours of dispatch. Please allow up to 5 business days for tracking information to display carrier updates after the number is issued.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed. Free standard shipping applies to orders over $50.

Order Changes and Cancellations

Orders can be modified or cancelled within 12 hours of purchase by emailing Support@symphony-band.co. After this window, orders enter fulfillment and cannot be changed. Once shipped, our Returns Policy applies.

Customs, Duties and Taxes

Perfetar is not responsible for any customs duties, import taxes, or fees applied by your local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Addresses

Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we can reship it at the customer's expense.

Lost or Delayed Packages

If your order has not arrived within 15 business days of dispatch, please contact us at Support@symphony-band.co and we will investigate with the carrier. If a package is confirmed lost in transit, we will send a replacement or issue a full refund.

Contact

For any questions about shipping, email us at Support@symphony-band.co. We respond to all enquiries within 24 hours.